Man With a Van Streatham Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Streatham provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 "Company" means Man With a Van Streatham.

1.2 "Customer" means any individual, business, or organisation that books or uses the services of the Company.

1.3 "Services" means man and van services, household and office removals, transport of goods, loading and unloading, and any related services provided by the Company.

1.4 "Goods" means any items, belongings, furniture, equipment, or property that the Company is required to transport or handle in the course of providing the Services.

1.5 "Service Area" means the areas in which the Company provides its removal and transport services, primarily within London and surrounding regions, as may be updated by the Company from time to time.

1.6 "Contract" means the agreement between the Customer and the Company, incorporating these Terms and Conditions and any written confirmation of booking provided by the Company.

2. Scope of Services

2.1 The Company provides man with a van and removal services for domestic and commercial customers, including collection, transportation, and delivery of Goods within its Service Area and to other agreed locations in the United Kingdom.

2.2 The Company may offer additional services such as packing, loading, unloading, furniture assembly or disassembly, subject to availability and agreement at the time of booking.

2.3 The Company reserves the right to refuse to transport any Goods that are unlawful, hazardous, unsafe, or otherwise unsuitable, at its sole discretion.

3. Booking Process

3.1 Bookings can be made by the Customer by providing full and accurate details of the Services required, including collection and delivery addresses, access information, date and time, approximate volume or list of Goods, and any special requirements.

3.2 The Company will provide an estimate or quotation based on the information supplied by the Customer. This estimate or quotation is not binding if the information provided by the Customer is inaccurate, incomplete, or changes before or during the provision of the Services.

3.3 A booking is only confirmed when the Company has accepted the Customer's request and has issued a confirmation, which may be in writing or verbally, and any required deposit has been received by the Company (if applicable).

3.4 The Customer is responsible for checking that all details on the booking confirmation are correct and must notify the Company of any errors or changes as soon as possible.

3.5 Any variations to the agreed Services, including changes to dates, times, addresses, or the volume of Goods, are subject to the Company’s agreement and may result in additional charges.

4. Estimates, Quotations and Pricing

4.1 All prices are provided in pounds sterling and are exclusive of any applicable taxes unless otherwise stated.

4.2 Estimates and quotations are based on the information provided by the Customer at the time of enquiry. The Company reserves the right to amend the price if the actual work differs from what was described, including but not limited to additional Goods, delays, restricted access, waiting times, or additional labour required.

4.3 The Company may charge minimum booking periods, travel time, congestion charges, parking charges, tolls, or other expenses reasonably incurred in carrying out the Services. These will be added to the final invoice where applicable.

4.4 Where an hourly rate is agreed, the charging period commences from the scheduled start time or arrival of the van at the collection address, whichever is earlier, and ends when the Services are completed or when the vehicle departs the final delivery address, subject to any minimum charge.

5. Payments

5.1 Unless agreed otherwise in writing, payment for the Services is due either in advance of the Service date or immediately upon completion of the Services on the day.

5.2 The Company accepts payment methods as advised to the Customer at the time of booking. The Customer must ensure that cleared funds are available when payment is due.

5.3 For business Customers, the Company may, at its discretion, agree to invoice on completion of the Services, with payment due within a specified number of days from the invoice date. Any such credit arrangement must be agreed in advance.

5.4 If the Customer fails to pay any amount due on time, the Company reserves the right to charge interest on overdue sums and to recover any reasonable costs incurred in recovering the debt.

5.5 The Company may withhold delivery of Goods, or cease providing Services, if payment is not made when due, and shall have a lien over the Goods until full payment has been received.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as soon as possible.

6.2 Cancellations made with sufficient notice may be free of charge. The specific notice period will be communicated by the Company at the time of booking. Cancellations made with shorter notice may incur a cancellation fee up to the full quoted amount.

6.3 If the Customer is not present, or otherwise unavailable, at the agreed collection time and location, or if access is not possible, the Company may treat the booking as cancelled and charge a cancellation fee and any waiting time or additional costs incurred.

6.4 Any change of date, time, or scope of Services requested by the Customer is subject to availability. If the Company cannot accommodate the requested change, and the Customer decides to cancel, the cancellation terms shall apply.

6.5 The Company reserves the right to cancel or reschedule a booking in exceptional circumstances, including but not limited to vehicle breakdown, staff illness, severe weather, safety concerns, or other events beyond the Company’s reasonable control. In such cases, the Company will endeavour to provide as much notice as possible and, where feasible, offer an alternative arrangement. The Company shall not be liable for any consequential loss arising from such cancellation or rescheduling.

7. Customer Responsibilities

7.1 The Customer must ensure that all Goods are properly packed and protected, unless packing services have been explicitly agreed as part of the Contract.

7.2 The Customer must ensure that fragile or valuable items are clearly identified and, where necessary, separately protected.

7.3 The Customer is responsible for securing parking and any necessary permits, and for informing the Company of any parking restrictions, access issues, time limits, or other obstacles that may affect the Services.

7.4 The Customer shall ensure that all Goods are ready for collection at the agreed time and that there is safe and reasonable access to the property, including adequate space for loading and unloading.

7.5 The Customer must not include in the Goods any items that are unlawful, hazardous, perishable, explosive, corrosive, or otherwise unsafe, including but not limited to gas cylinders, flammables, chemicals, illegal substances, live animals, or cash and high-value jewellery, unless expressly agreed in writing.

8. Company Responsibilities

8.1 The Company will exercise reasonable care and skill in providing the Services and handling the Goods.

8.2 The Company will use vehicles that are suitable for the Services and ensure that its staff are appropriately trained to carry out the work.

8.3 The Company will use all reasonable endeavours to adhere to agreed dates and times, but such times are estimates only and not guaranteed.

8.4 The Company may choose the route for transportation of the Goods, taking into account efficiency, safety, and any known restrictions.

9. Liability and Limitations

9.1 The Company’s liability for loss of or damage to Goods is limited and will not exceed a reasonable replacement value per item or per job, as determined by the Company, unless otherwise agreed in writing before the Services commence.

9.2 The Company shall not be liable for:

(a) Loss or damage caused by the Customer’s failure to adequately pack or protect Goods, where the Company has not provided packing services.

(b) Loss or damage to Goods where the Goods are not suitable for transport, are inherently defective, or where their condition was not fit for moving.

(c) Loss or damage arising from wear and tear, gradual deterioration, or pre-existing defects.

(d) Loss of or damage to cash, jewellery, watches, precious metals, documents, or other high-value items that the Company has not been made aware of and expressly agreed to transport.

(e) Any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity.

9.3 The Customer must notify the Company in writing of any loss or damage to Goods as soon as reasonably possible, and in any event within a reasonable period after completion of the Services. The Customer must provide evidence of any alleged loss or damage.

9.4 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

10. Insurance

10.1 The Company may maintain insurance appropriate to its operations. This does not remove the Customer’s responsibility to arrange any additional insurance they consider necessary to cover the full value of their Goods.

10.2 The Customer is encouraged to ensure that their own home, contents, or business insurance policies adequately cover the Goods during transit and handling.

11. Waste and Disposal Regulations

11.1 The Company operates in accordance with relevant UK waste and environmental regulations. The Company will not remove or dispose of waste unless such service has been expressly agreed as part of the booking and is carried out in compliance with applicable law.

11.2 Where the Company agrees to remove unwanted items, the Customer confirms that they have the right to dispose of those items and that the items are not hazardous or prohibited.

11.3 The Company will not transport or dispose of controlled waste, hazardous waste, or items requiring special licences or permits, unless specifically agreed in advance and carried out in compliance with all applicable regulations.

11.4 The Customer is responsible for any fines, penalties, or costs arising from the incorrect declaration of items for disposal, or from any unlawful or improper disposal requested by the Customer.

12. Delays and Events Beyond Our Control

12.1 The Company shall not be liable for any delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances, or causes beyond its reasonable control, including but not limited to traffic congestion, accidents, breakdowns, severe weather, public transport disruption, strikes, or road closures.

12.2 If such an event occurs, the Company will take reasonable steps to minimise the impact and, where possible, agree a revised time or date for the Services.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that any concerns can be addressed promptly.

13.2 The Company will investigate complaints in good faith and will endeavour to resolve the matter within a reasonable timeframe.

14. Privacy and Data Protection

14.1 The Company collects and uses personal information provided by the Customer for the purposes of arranging and providing the Services, managing bookings, processing payments, and communicating with the Customer.

14.2 The Company will handle personal information in accordance with applicable data protection laws and will not sell or share Customer data with third parties except where necessary to carry out the Services or where required by law.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any Contract between the Customer and the Company shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

16. General Provisions

16.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

16.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

16.3 The Customer may not assign, transfer, or subcontract any of their rights or obligations under the Contract without the prior written consent of the Company.

16.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any such changes will take effect when posted or otherwise communicated and will apply to all bookings made thereafter.

16.5 These Terms and Conditions, together with any written confirmation of booking, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, correspondence, or understandings.