Terms and Conditions for Man With A Van Streatham
These Terms and Conditions set out the basis on which Man With A Van Streatham provides moving, transport, collection, and related services to customers in the United Kingdom. By making a booking, the customer agrees to these terms, which are designed to create a clear and fair agreement for both parties. They apply to all standard work unless a separate written agreement has been issued. For the avoidance of doubt, references to we, us, and our mean the service provider, and references to you and your mean the customer who books or uses the service.
These conditions are intended to cover the most important parts of the service relationship, including the booking process, payment terms, cancellations, liability, and compliance with waste rules where relevant. Because a man and van service can vary from a single-item move to a full household or business relocation, some provisions may apply differently depending on the job booked. The customer should read this page carefully before confirming a booking, since confirming a reservation indicates acceptance of these terms.
In these terms of service, any mention of written notice may include email or another agreed written method. Headings are included for convenience only and do not affect interpretation. Nothing in these terms affects the customer’s statutory rights under UK consumer law where applicable.
Booking begins when the customer provides the details of the required work, including the collection and delivery locations, item description, access conditions, preferred date and time, and any special handling requirements. A quote may be given based on the information supplied, and that quotation is usually valid only for the period stated at the time. If no period is stated, the quote may be changed if the scope, timing, access, or assumptions prove different from what was originally described. A booking is only confirmed when we accept the job and, where requested, when a deposit, card pre-authorisation, or other booking confirmation step has been completed.
The customer must ensure that all information provided during the booking process is accurate and complete. This includes the number and type of items, the presence of fragile goods, stairs, lifts, parking restrictions, loading requirements, and any need for disassembly or assembly. If the customer fails to disclose relevant information and the service must take additional time, equipment, or labour as a result, we may revise the charge accordingly or, where necessary, refuse the job if it is unsafe or impractical to continue. The customer is responsible for having authority to book the service and for ensuring that all goods presented for transport belong to them or that they are otherwise authorised to arrange their movement.
We may decline or cancel a booking if the requested work is outside the scope of our normal operations, if the customer has provided incomplete or misleading information, or if circumstances make the job unsafe, unlawful, or commercially unworkable. Man With A Van Streatham may also change an arrival time due to traffic, weather, vehicle issues, or events beyond reasonable control. Where possible, reasonable updates will be provided. However, time estimates are not guarantees unless explicitly agreed in writing as fixed-time attendance.
Unless agreed otherwise, payment is due in full upon completion of the service. We may require a deposit or advance payment for certain jobs, especially where substantial labour, waiting time, or extended travel is involved. Accepted payment methods may include bank transfer, card payment, or cash, depending on what has been agreed in advance. Any invoice must be paid in accordance with its stated terms. If payment is delayed, we reserve the right to charge interest and recovery costs to the extent permitted by law.
All prices are quoted on the basis of the information provided by the customer. Charges may vary if the actual work differs from the booking description. Additional costs may apply for waiting time, failed access, congestion, parking fees, tolls, extra handling, stairs, long carries, specialist equipment, or work outside normal hours if not already included in the quote. Where a fixed price has been agreed, that price remains valid only for the job described. If the customer requests extra work during the appointment, a revised charge may apply. Any estimate is not a promise of final cost unless expressly identified as fixed.
Where a job is booked on an hourly basis, the charge normally starts when the vehicle and operative arrive at the agreed location or when the service otherwise begins, and continues until the work is completed and the vehicle is released, subject to any minimum charge stated at the time of booking. Time spent waiting for access, keys, parking, loading permissions, or customer attendance may be chargeable. The customer should ensure that everything is ready for the agreed start time so that the service can proceed efficiently.
Cancellations and amendments must be notified as soon as possible. If the customer cancels with sufficient notice, any deposit may be refunded or partially refunded according to the notice given and the costs already incurred. If the cancellation is made at short notice, on arrival, or after the vehicle has already been dispatched, a cancellation fee may apply to cover wasted time, travel, and scheduling loss. Where a customer postpones a booking, we will try to accommodate a new date, but this is subject to availability and may require a revised quote.
If the customer is not present at the agreed time and location, if access is not possible, or if the job cannot proceed because the customer has not prepared the items or the destination, we may treat this as a late cancellation or failed service call. In such cases, the full or partial booking charge may still be due. If we must cancel due to force majeure, vehicle failure, staff illness, road closures, severe weather, or other events beyond our control, we will aim to rebook the service or refund any amount paid for the undelivered portion, depending on the circumstances. This shall be the customer’s main remedy for such cancellation, subject always to any non-excludable legal rights.
For clarity, cancellation terms are designed to allocate genuine costs fairly rather than impose penalties. If work has already started, the customer remains liable for services supplied up to the point of cancellation, including loading, travel, waiting, or handling already completed. Any refund, if due, will be processed after deducting amounts properly owing.
We take reasonable care when handling goods, but our liability is limited to the extent allowed by law. We are not responsible for loss, damage, or delay caused by inaccurate information, unsuitable packing, inherent defects in the items, ordinary wear and tear, or circumstances outside our control. Fragile, valuable, antique, or sentimental items should be disclosed in advance and packed appropriately by the customer unless we have specifically agreed in writing to pack them. The customer should also remove or secure loose components, drains, plugs, shelves, drawers, or other items that may shift during transit.
Where we are found legally liable for damage to goods, our liability may be limited to the repair cost, replacement value, or reasonable diminution in value, whichever is lower, and only where the customer can show that the loss was caused by our negligence or breach of contract. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. To the fullest extent permitted by law, we will not be responsible for indirect or consequential losses, loss of profit, loss of opportunity, or emotional distress.
Customers are responsible for ensuring that their possessions are adequately insured if they require cover beyond the basic level provided by law or by any arrangement expressly agreed. If an item is damaged, the customer must notify us within a reasonable time and provide evidence of the alleged damage, including photographs and a description of the item, the packaging, and the circumstances. Any claim should be made promptly so that it can be investigated fairly. Failure to allow inspection of the item, packaging, or vehicle may affect the handling of the claim.
Where our work involves disposal, clearance, or removal of unwanted items, the customer must ensure that the items are lawful to collect and that they are not hazardous, contaminated, or prohibited unless we have agreed otherwise and are legally able to transport them. The customer must not ask us to dispose of waste illegally or to mix controlled waste with ordinary household items in a way that breaches the law. We operate in line with applicable waste regulations, including the duty to handle and transfer waste only where lawful and to dispose of it at licensed facilities or through licensed third parties where required.
If the customer presents items for disposal, the customer confirms that they have the right to arrange removal of those items and that the goods are not stolen, dangerous, or subject to special legal restrictions. We may ask for clarification about the nature of the waste and may refuse any load that appears to include asbestos, chemicals, oils, medical waste, gas cylinders, batteries, or other controlled materials unless such items are expressly accepted in advance and can be handled lawfully. Any additional charges incurred because of improper classification, segregation, or disposal requirements may be passed on to the customer where lawful.
It is also the customer’s responsibility to ensure that no prohibited materials are concealed within boxes, bags, or furniture. If unlawful or unsafe waste is discovered during the job, we may stop the service immediately and notify the appropriate parties if necessary. The customer will remain responsible for all resulting costs, including return transport, waiting time, lawful disposal charges, and any fines, penalties, or losses arising from the customer’s breach of these terms or of applicable law. These provisions help maintain compliance with UK environmental obligations and protect both parties from avoidable risk.
Customers must ensure safe and reasonable access to the property or premises where collection or delivery is to take place. This includes arranging permission to enter, booking lifts where necessary, providing accurate address details, and securing parking or loading access where possible. If permits, keys, codes, or third-party permissions are needed, the customer must make sure they are available at the relevant time. Any additional waiting caused by access problems may be chargeable. If the vehicle cannot park lawfully or safely close to the premises, the service may take longer and extra fees may apply.
Although we aim to handle goods with care, the customer should remove personal data from any electronic device before handing it over for transport or disposal. We are not responsible for data loss, software issues, or hidden faults in computers, telephones, storage devices, or other electronics. Similarly, we are not liable for items that are not properly packed, boxed, wrapped, or secured by the customer unless we have agreed to pack them. If the customer asks us to dismantle or reassemble furniture, that work is carried out using reasonable care, but we cannot guarantee against pre-existing weakness, poor manufacture, or concealed defects.
Any parking charges, congestion fees, tolls, storage fees, or local authority charges incurred in the course of the service may be passed to the customer if they were not included in the original quotation. We may also require reimbursement for any fines or penalties caused by the customer’s instructions, inaccurate information, or failure to secure appropriate permission, unless the fine resulted from our own fault. The customer agrees to cooperate reasonably to enable the service to be completed efficiently and lawfully.
We may suspend or terminate a booking if the customer behaves abusively, attempts to transport illegal goods, refuses to pay, or creates an unsafe working environment. Our staff have the right to stop work where continuing would place them, the customer, or third parties at risk. In such cases, any amounts already accrued will remain payable. We may also refuse to carry items that exceed safe lifting limits, require specialist handling not agreed in advance, or pose a risk to the vehicle or personnel.
Man With A Van Streatham does not intend these terms to reduce consumer protections that apply under the Consumer Rights Act 2015 or other applicable legislation. If any clause is found to be unlawful, invalid, or unenforceable, that clause will be severed to the minimum extent necessary, and the remainder of the terms will continue in force. No delay or failure to exercise a right shall waive that right unless we agree in writing. These terms, together with the booking details and any written quotation, form the entire agreement between the parties for the relevant service.
These legal terms are governed by the law of England and Wales, and any dispute arising from them shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise. If a dispute arises, both parties should first try to resolve it in good faith and by written communication where appropriate before taking formal action. By using the service, the customer confirms that they understand and accept these UK service terms and conditions for the moving and transport services provided under the name Man With A Van Streatham.